Terms & Conditions

Last updated: 21 May 2020

General – These booking conditions set out the basis upon which the accommodation reservations are accepted for clients (“You”, “Your party”) by Parker Jones (“Us”, “We”, “Our”). Your contract for the hire of this house is with Parker Jones.

Use of the property – It is forbidden to use our property for parties or gatherings of any kind. If, on arrival, it is felt you are intending to use the property for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately. In such circumstances, we are not obliged to provide or locate alternative accommodation. No refund will be given. The leading guest must be 18 year or older.

Smoking – We operate a NO SMOKING POLICY. Smoking is not permitted inside the property. If following your stay the room(s) smell of smoke, a £200 penalty will be charged.

Damaged bed sheets / duvet cover – In case of a damaged bed sheet / duvet cover, an additional charge of £10 per item will be charged.

Pets – No pets of any kind are permitted in the property under any circumstances.

Number of Occupants – You are responsible for ensuring that the rooms are not occupied by more people than is stated on your booking application. We reserve the right to refuse admittance to the property if we feel this condition is likely to be breached. In this case no paid funds will be returned. The room / property cannot be re-let/sublet to any other group/party without the written approval of us.

Damage or Theft from the property – Money, jewelleries and other valuables brought to the property are at the guest’s sole risk. We accept no liability and shall not be responsible for any loss or damage thereto and guests remain solely responsible for the safekeeping of any such items.

You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period. Except in the case of normal wear and tear the hirer will be responsible for making good any damage to or theft from the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to Us. The cost of the repair or replacement must be agreed with, and paid to, Us. You are responsible for ensuring that no person staying or visiting the property during your stay will do anything which would endanger the policy of our insurers in respect of the property and its contents which might make the same void or voidable.

Methods of Payment – Payment must be made to Us in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment: VISA, Mastercard, American Express.

Payment by Credit/Debit cards – Where Credit/Debit card details are held by Us the Final Payment, or any subsequent payment requests, made in line with these terms and conditions and notified to You, will automatically be debited from the card. Final Payment MUST be made in full prior to entering the house.

Fair Usage Policy – Fair broadband usage is described as an average of 2GB download per day. This is sufficient for all normal activities, e.g. web browsing and emailing, but may be exceeded if there is a significant amount of activities such as video streaming. Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.

Cancellation by You – All notification of cancellation must be made in writing by email to Us. When notification is received 7 days or less prior to the first date cancelled, the full cost of the cancelled period is forfeit.

Cancellation by Us – In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, we will refund any sum you have paid to us which shall constitute full and final settlement of any liability we may have to you as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

Termination by Us – We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the house or criminal activity on the part of those occupying the house or their guests. If criminal activity has taken place, a fine of up to £5000 will be charged to cover lost bookings, damage to brand, business or other.

Injury or Loss – We cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither We, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Rights of Access – Our representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of You, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

Complaints – Any complaints about the property, its contents, or our staff must be made in writing immediately to Us by email at info@ParkerJonesUK.com. We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period.

Litigation – In the event of any litigation arising from the booking of accommodation with us, the Courts in England shall have sole jurisdiction on such arising matters and English law prevalent at the time shall be applied at the times.

Insurance – The property hire cost does not include any personal insurance cover of any kind.

Security of Tenure – As the property is used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act. This is not your prime residence.

Check-out – All rooms must be vacated by the specified check-out time on the day of departure and keys must be returned as per the instruction. Arrangements can be made for a later checkout but this is subject to prior arrangement. If there is any delay in vacating the house beyond the agreed time a full day’s rental is charged to You.